Privacy Policy

Effective Date: 1st April 2025

At Tizmo Toys, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our website or make a purchase. We are committed to complying with New Zealand privacy laws and handling your data with care and transparency.

1. What Information We Collect

When you use our website, we may collect the following information:

Your name and contact details (such as email address, phone number, and delivery address)
Order information (products purchased, payment status, delivery details)
Payment details (processed securely via Stripe – we do not store full credit card numbers)
Your IP address, browser type, and device information
Comments or reviews submitted via our website
Any correspondence you send to us

2. How We Use Your Information

We use the information we collect to:

Process your orders and deliver products to you
Communicate with you about your order or enquiry
Improve our website, products, and customer experience
Comply with legal obligations
Send occasional marketing emails, if you’ve opted in (you can unsubscribe at any time)

3. Payment Information

We use Stripe as our secure payment gateway. When you make a payment, your card details are handled securely by Stripe and are never stored or accessed by Tizmo Toys.
For more information on how Stripe handles your data, you can read their Privacy Policy.

4. Cookies & Website Analytics

Our website uses cookies to enhance your experience and help us understand how visitors use our site.

If you leave a comment, you may choose to save your name, email, and website in cookies for your convenience. These last for one year.
Cookies are also used for login sessions, display preferences, and improving website performance.

You can disable cookies in your browser settings at any time.

5. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

6. Media

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Other visitors can potentially extract this information from images displayed on the site.

7. Embedded Content

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves the same way as if you visited the original website directly. These external sites may collect data, use cookies, and track your interactions, especially if you're logged in to their platform.

8. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely.
If you create an account (if this feature is enabled in future), we retain the personal information you provide in your user profile until you request deletion.
Data related to orders is kept for administrative, legal, or tax purposes.

9. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request corrections to any incorrect or outdated information
- Request deletion of your personal data (excluding data we are required to retain)
- Opt out of marketing communications at any time
To make a request, please email us at [email protected]

10. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. We also share relevant data with trusted third-party service providers such as Stripe (for payments) and courier services (for delivery) to fulfil your order.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the revised date will be updated above.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: 📧 [email protected]